How Digitally Re-installing Visio and Project 2010?

Question

I had to reinstall windows 11 on my laptop (serious crash without warning) and in the process I lost my installation files for Project Professional 2010 and Visio Premium 2010 which I purchased under Microsoft HUP purchase. The links no longer work and I have no access to the old work account, but have the Product Keys. How can I obtain these installation files?

Answer 1

Hello @S Santos

Welcome to the Microsoft Q&A Community! 

Thank you for your message. I understand how difficult this situation is, especially since the original Home Use Program purchase was tied to a work email address that you can no longer access.  

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Unfortunately, as a forum moderator, I do not have access to customer accounts, historical order details, or any internal licensing systems. This means I am unable to view or recover information associated with your former work account, including past HUP orders or download entitlements. 

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Because the account associated with your purchase is no longer available to you, the appropriate next step is to contact Microsoft’s Data Protection Team. This team is specifically authorized to handle cases involving lost or inaccessible accounts, including situations where the original email domain has been retired or is no longer under your control. They can review any personal data and purchase information that may still be associated with your former work email, confirm what can be disclosed after identity verification, and advise you on available options. 

Please find the appropriate contact information here and make a phone call: Customer service phone numbers - Microsoft Support 

Once connected, kindly explain that you need assistance accessing personal data linked to a former work account used for a Home Use Program purchase.  

It is helpful to prepare your full name, approximate purchase timeframe, the product keys for Project Professional 2010 and Visio Premium 2010, and your current contact information.  

Note:  

Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help. 

Please try calling the phone support number 2-3 times during work week to ensure an agent is available to take your ticket. 

After submitting your support ticket, it may take some time for it to be assigned to an agent. Due to the high volume of requests, there could be delays in handling your case. Please allow 5-7 days for your ticket to reach an agent. 

If your organization's Office 365 Business/Education subscription is from a partner or reseller, contact the reseller's support provider to help open a service request on behalf of you instead. 

Once your request is submitted, the Data Protection Team will review any remaining records and guide you through the appropriate next steps. After this review, you may also ask them about available options for reinstalling your products using your valid keys. 

Thank you very much for your valuable time and your cooperation. Let me know how it goes on your end or if you need further assistance.  

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Answer 2

To obtain installation files for Project Professional 2010 and Visio Premium 2010 after reinstalling Windows 11, you can follow these steps:

1. Microsoft Account: If you had previously linked your Microsoft HUP purchase to a Microsoft account, try logging into that account. Sometimes, installation files can be accessed through the Microsoft account portal.
2. Contact Microsoft Support: Since the links no longer work and you don't have access to your old work account, contacting Microsoft Support may be your best option. They can assist you in retrieving your installation files based on your product keys.
3. Check for Backup: If you have any backups of your previous system, check if the installation files were saved there.
4. Third-party Sources: Be cautious, but you may find third-party sites that offer older versions of Microsoft software. Ensure that any downloads are from reputable sources to avoid security risks.
5. Volume Licensing Service Center (VLSC): If your purchase was part of a volume licensing agreement, you might be able to access the installation files through the VLSC.

Make sure to have your product keys handy when contacting support or trying to access your account, as they will likely be required for verification.