Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Domain locked to inaccessible Microsoft 365 tenant — request domain release
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 3%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Chris Breytenbach
10
Reputation points
Hello,
I am the verified owner of the domain.
This domain is currently attached to a Microsoft 365 tenant that I do not have access to (unknown or legacy tenant).
I am unable to sign in with any admin account for that tenant, and I need the domain released from the tenant so I can set up Microsoft 365 again.
I am happy to verify domain ownership immediately via DNS TXT record or any other required method.
I am not sure how to resolve this or if this must be escalted to the Domain Ownership / Tenant Release team.
Thank you
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu 22,120 Reputation points Microsoft External Staff Moderator2026-02-19T08:08:27.24+00:00 Hello Chris Breytenbach,
We need few details to proceed further. Please check your
Private messagestab and provide those details. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Andrea Swick 0 Reputation points2026-02-22T18:43:38.1666667+00:00 I'm having the same issue. I can't use my domain for GoDaddy's 365 email, because my domain is locked by Microsoft. Please advise.
-
Sridevi Machavarapu 22,120 Reputation points Microsoft External Staff Moderator
2026-02-23T00:13:26.44+00:00 Hello Andrea Swick,
Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/ and select the Microsoft Security | Microsoft Entra | Microsoft Entra ID tag when submitting your question.
-
Sridevi Machavarapu 22,120 Reputation points Microsoft External Staff Moderator
2026-02-23T15:19:51.5066667+00:00 Hello Chris Breytenbach,
Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further.
Sign in to comment
Sign in to answer