My this tenant account is blocked

Question

Hello,
My tenant account is blocked for inactivity how to reactivate it

Answer 1

Hi @Umais Siddiqui ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

If your tenant account is blocked due to inactivity, you can reactivate it by following these steps:

1. Contact Microsoft Support: The tenant administrator should reach out to Microsoft support for reactivation. You can find the global support phone numbers here.
2. Wait for a Response: Do not submit another assistance request while your existing case is being processed. Wait for a response regarding your reactivation request.

If you do not plan to reactivate your tenant, be aware that it will be deleted after 20 days of being inactive and cannot be recovered.

Make sure to take the appropriate steps based on your needs for the tenant.