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Dear Microsoft Support Team,
I am writing to formally request a refund for my Microsoft 365 Business Premium licence, which renewed on 2 February 2026.
Although I have been paying for the Business Premium plan, the advanced features included in this subscription—such as Microsoft Defender for Business, Safe Links and Safe Attachments—were never configured or activated by my previous IT provider. As a result, I have been unable to use the premium capabilities that underpin the upgraded licence. This is impacting our workflow and usability. My new IT provider will then reconfigure the Microsoft 365 Business Standard licence to ensure it meets our business needs.
I have now taken steps to prevent renewal and would like to request a refund for the most recent renewal period. I understand from Microsoft’s refund policy that refunds may be granted after cancellation and are typically available when a subscription is cancelled within 30 days of renewal.
Below are my account details:
• Account Email: [Moderator note: personal info removed]
• Subscription: Microsoft 365 Business Premium
• Renewal Date: 2 February 2026
• Purchase Channel: Directly through Microsoft
Given that the subscription features were not utilised and the renewal falls within the refund eligibility timeframe, I kindly request that my case be reviewed and a refund processed.
Please let me know if you require any additional information to facilitate this request. I appreciate your assistance and look forward to your response.
Kind regards,
[Moderator note: personal info removed]
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hello,
I accidentally started MS Project Planner free trial, now it charged me as well, I want to unsubscribe but I can't get in the account and it doesn't let me cancel it. Can you please unsubscribe from your side?
Loore
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Hi @Loore Kreisberg
Thank you for sharing your issue.
Since this appears to be a different scenario, I recommend creating a new thread and including details such as your subscription. This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.
Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.
If you cannot log in to the account, please reach out to your IT admin. They will be able to reset your password.
Thank you for your understanding.
Apologies - moderator, can you pls remove my question as I now realise I have posted in the wrong forum. Thanks
Hi @Erika Turner
That's alright, you can keep the post here. If anyone encounters the same issue as yours, they can follow my instructions and know what to do next.
I hope that my answer also provided you some helpful information.
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
Hi @Erika Turner
Thank you for posting question to Microsoft Q&A forum.
First, I’d like to clarify that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft employees participating here do not have access to backend systems, nor can we directly intervene in Microsoft billing systems. Our role is limited to providing technical guidance and sharing best practices based on reported issues, requests, or ideas.My recommendation is to contact our Billing team via Admin Center. They will be able to assist you further with this process.
Please provide your details such as invoice to the support team.
I hope this information helps.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.