SmartApp has blocked my Word Document Access

Question

How do I repair my Word Document from being blocked by SmartApp

Answer 1

Hi Luzuko Dilima,

Good day. I'm Jhun an independent advisor. Regarding your Word doc issue, below are several methods on how to safely fix it.

A. Unblock the problem file.

1. Word must be fully closed.
2. Locate the file in File Explorer.
3. Right-click the Word document.
4. Click Properties.
5. In the General tab, look at the bottom.
6. If you see: “This file came from another computer and might be blocked…”
7. Check Unblock.
8. Click Apply.
9. Click OK.
10. Open the document again.

B. Check Smart App control settings. If Windows is actively blocking apps.

1. Open Windows Security.
2. Click App and browser control.
3. Click Smart App Control.
4. Check if it is set to ON, Evaluation, OFF.
5. If it's blocking legitimate Office files, you may consider setting it to Evaluation or Off, only if you trust the file source.

C. If the file comes from email or browsers, sometimes Windows blocks them. Move it to a trusted location like, Desktop, Documents, and try opening it again.

D. Repair the document in Word app.

1. If Word says the file is corrupted:
2. Open Microsoft Word
3. Click File
4. Click Open
5. Browse to the file
6. Click the small arrow next to Open
7. Select Open and Repair

I hope this helps.

Regards,
Jhun

Answer 2

If your Word document is being blocked by SmartApp, it may be due to File Block settings in Office. To resolve this issue, you can try the following steps:

1. Open a blank document in Word to access the options.
2. Go to File > Options.
3. In the Options window, select Trust Center > Trust Center Settings.
4. In the Trust Center window, select File Block Settings.
5. Clear the "Open" or "Save" check box for the file type that is being blocked.
6. Click OK twice to apply the changes.
7. Try to open the blocked document again.

If the issue persists, you may need to check if there are any Group Policy settings that are enforcing these restrictions, as they can override your individual settings.