Exam - MS 900 - issues with platform

Question

Dear Microsoft Certification Support Team,

I am requesting assistance with rebooking my exam without the 14 days waiting period and payment requirement.

Candidate: Borislava Hristova Latinova MS ID: MS1100907740 Registration ID: 528439942

My exam was scheduled for 21:15 last night. All OnVUE system checks passed, and I completed the steps to enter the waiting area. When the final test screen loaded, it incorrectly reported that Microsoft Edge was open. I followed the troubleshooting guide and restarted my laptop, but the error persisted.

After another restart, the system stated that I had missed my login time, even though I was on time and followed all instructions correctly.

Given this platform error, I kindly request to rebook the exam at the same time slot (around 21:15) on the earliest available date, ideally before next Thursday.

Thank you for your help.

Kind regards,

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Try support:

https://learn.microsoft.com/en-us/credentials/support/help