Identity Validation failed for Polish sole proprietorship (EU) - no reason provided

Question

I'm trying to set up Azure Trusted Signing for my Polish sole proprietorship (JDG - jednoosobowa działalność gospodarcza) registered in CEIDG. My identity validation requests have failed multiple times with no explanation provided in the Azure Portal. Details: - Identity Validation ID: 1972a2db-7dd8-499e-9c19-85eb7dd1f3b9 - Subscription ID: 4ca3440c-9256-47f0-a862-317e524466f4 - Organization type: Sole proprietorship (JDG) - Country: Poland (EU) - Business identifier used: NIP (Polish tax identification number) What I've verified: - I have the "Trusted Signing Identity Verifier" role assigned - My business is registered and active in CEIDG (Polish business registry) - Email verification was completed successfully Questions: 1. What is the specific reason for the validation failure? 2. Is there a minimum business age requirement for EU-based organizations? 3. What documents would help complete the validation? According to the documentation, Trusted Signing is available for organizations in the European Union. I would appreciate any guidance on how to proceed. Thank you.

Answer 1

1. The specific reason for the validation failure is not provided in the documentation. If your identity validation fails, it could be due to missing email verification or the Microsoft validation team not being able to determine your request based on the information provided. Ensure you have not overlooked any email verification links sent to your primary email address, as these links expire after seven days. If you missed it, you will need to create a new identity validation request.
2. Yes, there is a minimum business age requirement for EU-based organizations. The documentation states that Artifact Signing can onboard only legal business entities that have a verifiable tax history of three or more years. If your sole proprietorship does not meet this requirement, it may lead to validation failure.
3. To complete the validation, you may need to provide additional documentation. The documents must be the most current and issued within the previous 12 months. Ensure that any documents you provide match the information you entered during the identity validation request. If you have different documents with matching information, you should upload those. If you cannot provide additional documentation, you may need to update your account information to match any legal documents already provided or your official company registration details.

For further assistance, consider contacting Azure Support or using Microsoft Q&A with the tag artifact-signing for more specific guidance on your situation.