Cant log into Authenticator Account

Question

My Microsoft authenticator app got deleted and I am trying to sign into something on my student account , so i have redownloaded authenticator and trying to add my account to get the code required .

I cant seem to log into authenticator because its asking for a code but i am not even logged into authenticator so how am i suppose to receive a code ?

Please advise - Thank you .

Answer 1

Hi @Abbie Harrold,    

Thank you for posting your question in the Microsoft Q&A forum.               

Regarding that you can't log in to your account due to Microsoft Authenticator is. I’d like to ask a quick questions to better understand your situation and assist you effectively:      

Could you please clarify whether you are an end user or an admin?             

If you are an end user I would recommend you contact your account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:                 

Revoke MFA sessions and require re-register in the Microsoft Entra admin center                 You could provide your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…              

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.           

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.          

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.              

I really appreciate your patience, and I’m here to help. Looking forward to your response!                      

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Answer 2

If your Microsoft Authenticator app was deleted and you are trying to log in to your account, you will need to reset your multi-factor authentication (MFA) settings. Since you cannot access the Authenticator app to receive a code, here are some steps you can take:

1. Alternative Sign-In Method: Check if you have any alternative methods to sign in, such as a backup email or phone number that you can use to receive a verification code.
2. Contact Your Administrator: If you are using a student account, reach out to your institution's IT administrator. They can reset your MFA settings through the Microsoft Entra Admin Center. They will need to navigate to Users > All Users, select your account, and then click on "Require re-register multifactor authentication".
3. Microsoft Support: If you are the only administrator and cannot access any alternative sign-in methods, you may need to contact Microsoft support directly. They can assist you in resetting your MFA settings. You can find the appropriate support contact for your region and request help from the Data Protection team.

These steps should help you regain access to your account without the Authenticator app.

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References:

• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request).
• Microsoft authenticator sending me into a spiral - Microsoft Q&A