I can't have access to : https://sitehelp.microsoft.com

Question

I can't have access to : https://sitehelp.microsoft.com

Answer 1

Please note that Q&A forum is a public platform, and moderators will modify the question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Dear Amine Bensouda

Thank you for reaching out to the Microsoft Q&A forum.

This is an expected behavior when accessing https://sitehelp.microsoft.com. You can refer to this thread for confirmation: can't login at https://sitehelp.microsoft.com/

• SiteHelp is an internal Microsoft portal, intended only for Microsoft employees or internal Microsoft tenants
• External users (including Outlook.com, Gmail, or regular Microsoft accounts) cannot access this site.
• Login attempts typically fail with tenant‑related errors such as: “User account does not exist in tenant ‘Microsoft’”.

If your goal is to report an issue or request support, please use one of the official public support channels instead:

• Contact Microsoft Office Support: https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77
• If you are a Microsoft 365 administrator, you can also create a support ticket through the Microsoft 365 Admin Center.
• Consider opening a thread in this forum, where other users and moderators can try to assist based on their experience.

If you believe you were granted access to SiteHelp, please do one of the following:

• Contact the Microsoft representative, internal team, or tenant administrator who shared this link with you to confirm that access was intentionally granted and that your account was added by an authorized owner, or
• Reach out to the appropriate Microsoft internal contact or account team to verify whether your account can be added to an internal Microsoft tenant, if there is a valid justification.

Please note that community forums and moderators do not have the authority to grant access to internal Microsoft systems or modify tenant permissions.

I hope this clarifies the situation. If you have any other questions, please do not hesitate to ask.

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