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all about Dementia and help me please

Ian McGregor 0 Reputation points
2026-02-19T13:53:49.85+00:00

I'm 74 I have Dementia and need real help, for some reason I have 2 accounts 1 account have been paying for over 1 year, somehow I have another account since October 6th 2025, I have canceled yesterday and also informed my Bank, I'm now going around and round trying to sort refund, and because of Dementia getting nowhere HELP PLEASE help me sort refund 5 payment for second account I did not request, Please please help me Ian McGregor

******@outlook.com

Microsoft 365 and Office | To Do | For home
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  1. DaveM121 851.6K Reputation points Independent Advisor
    2026-02-19T14:28:48.6333333+00:00

    You may be able to get a refund for the latest payment, but it is unlikely you will be able to get a full refund for the last 5 months, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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  2. Ian McGregor 0 Reputation points
    2026-02-19T13:59:55.02+00:00

    No family to help unable to do this online going around in circles, back to request a refund on line need to talk to human on phone Help please

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  3. Q&A Assist
    2026-02-19T13:53:59.3166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To address your situation regarding the two accounts and the refund for the payments made on the second account, I recommend the following steps:

    1. Contact Microsoft Support: Since you have already canceled the second account, the next step is to reach out to Microsoft Support directly for assistance with the refund. You can do this by visiting the Microsoft support page and selecting the appropriate options related to billing and subscriptions.
    2. Provide Necessary Information: When contacting support, be prepared to provide details about both accounts, including the email addresses associated with them and any payment history you have. This will help them identify your accounts and expedite the refund process.
    3. Follow Up: If you do not receive a timely response, consider following up with Microsoft Support to ensure your request is being processed.
    4. Bank Notification: Since you have already informed your bank, keep them updated on the situation as well, especially if you notice any further unauthorized charges.

    It's important to have someone assist you with this process if you find it overwhelming due to your dementia. Having a trusted family member or friend help you navigate the support process may make it easier.

    References:

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