how to fix my hotmail account

Question

I have an email account issue <Mod remove PII> @hotmail.com. the email account was hacked and I am no longer getting mail in my in box, spam messages are going to junk a little amount. I have found a name change on my hotmail account (talking to me). I have deleted the accounts on my MacBook and iPhone. Only my <Mod remove PII> @hotmail.com is not receiving messages now. I need to recover my account. I did contact help and got this message; Thank you sharing the details. Based on your description, the culprit may have managed to setup rules on your account that re-routes incoming mails to a different mailbox before you managed to secure the account.

I followed this link which was of no help and I spoke to apple who identify some issue but this issue is the actual email and Microsoft issue; You may follow instructions on this link to contact them:

https://support.microsoft.com/en-us/office/how-to-get-support-for-outlook-com-f5482a98-616c-4d44-b7c5-8aaaadf5c11a

Rodwin

I am not getting mail so I have provided my <Mod remove PII> @gmail.com not sure what the below drop box is for n/a

Answer 1

I have gone through the account and now believe sorted, thank you.

Answer 2

I THINK AM DONE HERE AND WILL KEEP A CHECK

Answer 3

Hi,

Thank you for sharing your question. I understand how upsetting it is to discover that your Hotmail account was hacked, your name was changed without permission, and your incoming mail is no longer reaching your inbox, especially after you have already removed the account from your devices. I know this can be frustrating because even after regaining control, hidden changes like malicious inbox rules or forwarding settings can continue disrupting your mail flow.

The reason this usually happens is that when an attacker gains access to a Hotmail or Outlook.com account, they often create inbox rules, forwarding rules, or junk mail filters that silently redirect or delete your incoming email, and these settings can continue affecting your mailbox even after the password is changed. Microsoft’s official guidance notes that compromised accounts often have unauthorized mailbox rules that secretly re-route messages.  The resolution is to sign in to Outlook.com on the web and check for malicious rules, forwarding settings, recovery email changes, and blocked senders, then remove anything that was added by the hacker, and finally secure the account using the steps in Microsoft’s hacked‑account recovery guidance.

Would you like me to guide you through checking your inbox rules, forwarding settings, blocked senders, and alias changes so we can confirm whether the attack left behind anything that is still affecting your mail?

Please feel free to follow up with whether you can still sign in to Outlook.com on the web and whether you have already changed your password and reviewed your security info, so I can walk you through the remaining steps needed to restore your inbox and fully secure your Hotmail account.

 

I hope this helps.

Best Regards,

Noel