Getting charged twice for xbox games pass ultimate 6yy

Question

Im getting charged twice for game pass ultimate i have canceled it twice and not sure what to do, I have two that we do use one account is a essential any other account is ultimate, but we're getting charged for a third account. An ultimate one. The next step is to call the bank but I dont want to do that microsoft makes it so hard to get ahold of anyone. HELP!!!! I know im not it the right section but I can't get answers anywhere

Answer 1

If you are being charged multiple times for Xbox Game Pass Ultimate, and you've already canceled it twice, the next step is to contact Microsoft directly for assistance. Since billing issues require secure tools that are not accessible in forums, it's best to reach out to the Microsoft Billing team. Here are some steps you can follow to get help:

1. Log into your Microsoft account: Go to the Microsoft Account Services page and sign in.
2. Check your subscriptions: Look for your Game Pass subscriptions under "Services & subscriptions".
3. Contact support: You can use the help option in the Microsoft 365 Admin Center if you have admin access, or you can try the support options available on the Microsoft website.

If the charges are unauthorized, you may also consider disputing them with your bank as a last resort. However, contacting Microsoft support should be your first step to resolve the issue directly.

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References:

• Game Pass refund - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A