Hi, I was wondering how I can delete in my outlook this email account

Question

Tried deleting it, but there is no option: Okay, then let´s move on with the first option: here is the issue, that I dont have a "mailbox" or "folder" option - only "manage file". If I take this choice then I can´t find any hiding option.. Cannot see the option to delete.

And also deleted the file but its still there:

Close Outlook completely.

Then go to the filepath shown in your screenshot:

C:\Users\xyz\Downloads\``[Moderator note: personal info removed]``PST(1)\Exchange\``[Moderator note: personal info removed]``.pst and delete the file.

Okay, I have deleted the file. But I still can see the email in my outlook...

and this also didnt work.

Any tips?

BEst, [Moderator note: personal info removed]

Answer 1

Hi @Adrian,

Thank you for posting your question in the Microsoft Q&A forum and for taking the time to share such a detailed explanation. That context is very helpful.

Based on what you’ve described, the behavior you’re seeing is expected in New Outlook for Windows. In this version, removing an email account works differently than in classic Outlook. Specifically, deleting a .pst file from your computer does not automatically remove it from Outlook. Even after the file is deleted, the entry can still appear because it remains linked to your Outlook profile.

To help resolve this, please review the scenarios below and follow the steps that best match what you’re seeing:

Option 1 (most likely): The item is a PST data file, not an actual mailbox

Since the path in your screenshot ends with .pst, New Outlook is treating this as an Outlook data file rather than a mailbox account. To remove it from Outlook’s left pane, please do the following:

• Open New Outlook.
• Go to Settings > Files > Outlook Data Files.
• Locate the PST entry, select Manage, and then choose Close file.
• Close and reopen Outlook.

This removes the PST from Outlook’s view. Deleting the file only removes it from disk, Outlook will continue to display it until you explicitly close the file within the app.

Option 2: The item is a real email account (Exchange / Microsoft 365 / IMAP)

If what you’re still seeing is an actual email account rather than a data file, you can remove it directly from Outlook:

• In New Outlook, open View settings (or File > Account info).
• Go to Accounts > Your accounts / Email accounts.
• Select Manage next to the account, then choose Remove.

Please note that this only removes the account from Outlook, it does not delete the email account itself at the provider.

Option 3: It’s a shared mailbox or shared folder

If the email you see was shared with you:

• Go to Settings > Accounts > Shared with me, expand the entry, and select Remove.

If the mailbox was automatically added by your IT administrator, you may not see a remove option. In that case, only Hide in folder list may be available.

As a final cleanup step, if the entry still appears unexpectedly, uninstalling and reinstalling New Outlook can sometimes clear stuck or cached entries.

I hope this helps clarify the situation. After trying the steps above, please let me know the outcome. If the email still appears, could you let me know whether it looks like:

• a mailbox account (with Inbox and Sent folders), or
• a separate data file or archive (often labeled with a file name or “Personal Folders”)?

With that information, we can continue working together to resolve this.

Thank you very much for your patience and understanding. If you have any further questions or need additional help, please don’t hesitate to reply. I’ll be glad to continue assisting you.

I look forward to continuing the conversation.

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Answer 2

To delete an email account in Outlook, follow these steps:

1. Close Outlook completely.
2. Open Control Panel on your computer.
3. Click on Mail (you may need to search for it in the Control Panel).
4. In the Mail Setup window, click on Email Accounts.
5. In the Account Settings window, select the account you want to delete and click on Remove.
6. Confirm the deletion when prompted.

If you still see the email account after deleting it from the settings, ensure that you have closed Outlook and restarted your computer to refresh the settings. Additionally, check if the email account is set up as a data file (PST) and remove it from the data files section if necessary:

1. Go back to the Mail settings in Control Panel.
2. Click on Data Files.
3. Select the PST file associated with the account and click on Remove.

If the email is still visible after these steps, it may be necessary to check for any cached data or residual files that could be causing the issue. You can also try using the /cleanviews command when starting Outlook to reset the view settings.

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References:

• You can't remove a calendar item or an email message in Outlook in Microsoft 365
• Deleting items by using EWS in Exchange