My son's account has been hacked (?)

Question

Hello.. a few days ago i discovered that my son had deleremoved his account from the Family Safety and also he had changed his age n order to be able to play something online (another story).
Now i am trying to add him back, but once i send him the invitation, his account logged out of hs pc and his password changed. When i am trying to recover the password, i see that the mail of recovery is also changed! What can i do?

Answer 1

Hey there! Nice to meet you!

I'm sorry you and your son are experiencing this.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

It sounds like your son's account has been compromised, and the hacker has changed the recovery email and password. Here are some steps you can take to try to regain access:

1. Use the Microsoft Account Recovery Form: Go to the Microsoft account recovery page and fill out the form with as much information as possible to verify ownership of the account. This includes old passwords, purchase information, and any other details that can help prove ownership.
2. Check for Account Recovery Options: If the recovery email has been changed, you may not receive recovery emails. However, if you have access to any linked accounts or devices, check if you can receive verification codes there.
3. Contact Microsoft Support: If the recovery form does not work, you may need to contact Microsoft Support directly for assistance. They can provide guidance on how to recover the account.
4. Secure Other Accounts: If your son has other accounts linked to this Microsoft account, ensure those are secured as well. Change passwords and enable two-factor authentication where possible.
5. Monitor for Suspicious Activity: Keep an eye on any unusual activity in other accounts that may have been linked to the hacked account.

Unfortunately, if the hacker has changed all recovery options, it may be challenging to regain access without direct support from Microsoft.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A