Ms points issue not having points

Question

I am searching on Bing and not getting points please fix it

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Mod moved from : Microsoft Edge | Website issues | Windows 10

Answer 1

Hello, good day and thanks for your question. To add to the above, please refer to the below for the other things that you can check for this.

• Ensure that you are not using or connecting to any VPN or proxy.
• Logout and login to your account to every Microsoft Rewards dashboard that you are into.
• Check and try the dashboard on the Bing app and see if it will be the same.
• Check and try on a different browser as well and ensure that clean up the cache and also ensure that no extension/s installed might interfere with Microsoft Rewards.
• Another thing that you can check and try is to use InPrivate browsing or Incognito mode on whichever browser you are using.
• Reach out to the rewards team as mentioned above and response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

Answer 2

If you are searching on Bing and not receiving points, there could be several reasons for this issue. Here are some potential causes:

1. Account Issues: Your Microsoft Rewards account may have been flagged for violating terms of service, which can happen if you use multiple accounts, third-party applications, or automated tools to earn points.
2. Technical Glitches: Sometimes, a glitch in the rewards program can mistakenly flag your account or prevent points from being awarded.
3. Search Criteria: Ensure that your searches are genuine and not automated or random queries, as these do not qualify for earning points.

To resolve the issue, it is recommended to submit a report to the rewards team for a detailed review of your account. You can do this through the Microsoft Rewards support link: https://rewards.bing.com/support.

If you continue to experience issues or have further questions, feel free to ask for more assistance.