Microsoft Authenticator Problem

Question

I have to reset my password in a few days and my Microsoft authenticator app is not working. I tried deleting my account and adding a new one but it asks for my code from the app (which I do not get). I can't sign into account settings and privacy because it asks for a new code as well. How can I reset my authenticator app without having to use a code to update my Microsoft password.

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Mod moved from : Microsoft 365 and Office | Access | For business | Windows

Answer 1

To reset your Microsoft Authenticator app without needing a code, you have a couple of options:

1. Contact Your Administrator: If you are part of an organization, reach out to your IT administrator. They can reset your multi-factor authentication (MFA) settings, allowing you to set up the Authenticator app again without needing the current code.
2. Use Alternative Recovery Methods: If you have alternative recovery methods set up (like a backup phone number or email), try using those to regain access to your account.
3. Contact Microsoft Support: If you are the only administrator and cannot access your account, you may need to contact Microsoft support directly. They can assist you in resetting your MFA settings. You can find the appropriate support contact information for your region.
4. Temporary Account Creation: If you cannot reach support, consider creating a temporary Microsoft account to submit a support ticket. This can help you communicate your issue to the support team.

These steps should help you regain access to your account and reset your authenticator app.

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References:

• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A