Share via

We usually pay $36.00 per month. This month we got charged $99.99????

Diane Casini 0 Reputation points
2026-02-19T15:01:34.7133333+00:00

What is the reason for the increase?

<PII removed>

Invoice <PII removed> $36.00

Credit card charge $99.99

Explanation please!!!

Microsoft 365 and Office | Office Online Server
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Austin-H 8,180 Reputation points Microsoft External Staff Moderator
    2026-02-20T00:16:17.77+00:00

    Hello Diane Casini
    Please understand that our forum is a public platform, and we will modify your question to cover your organization's invoice in the description. Please note that you should hide this personal or organizational information the next time you post a bug or some information to protect personal data.
    Thank you for posting question to Microsot Q&A Forum.
    As this is public peer-to-peer forum, I do not have access to Microsoft billing system to check this for you. Please consider raising a ticket within Microsoft 365 Admin Center to get assistance.
    Instruction: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
    User's image I hope this information helps. Please contact billing team via Microsoft 365 Admin Center as soon as possible.


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.