how to fix my microsoft store which is crashing and not working even after running scan in command prompt and i also tried to repair it and reset it still not even opening

Question

whenever i am trying to open microsoft store it is crashing and somtimes loads but still i can only see black window i have tried to repai it and reset it from setting but nothing has changed i have also run cmd scans a few times but nothing is working please help me if anyone can

---

Moved from Microsoft Security | Microsoft Defender | Other

Answer 1

Hi,

Thank you for sharing your question. I understand that the app only shows a black window, crashes immediately, and remains unusable even after you’ve already tried repairing, resetting, and running command‑prompt scans.

Based on updated guidance, Microsoft Store failures can happen when core services stop working, when the Store becomes deregistered, or when corrupted system files or update conflicts prevent the app from launching. Microsoft Learn suggests checking that the Microsoft Store Install Service is running, restarting it if needed, and setting it to Automatic if it’s disabled.

You can also try re‑registering the Microsoft Store via PowerShell, which fixes cases where the Store crashes due to missing or broken registration files. This method is specifically recommended for persistent crashes that remain after reset attempts ⎯ Microsoft provides a full command to restore all Store components.

Additionally, Microsoft notes that Store crashes may be caused by system file corruption, so running SFC and DISM can repair deeper Windows issues that standard reset options can’t fix. Re-registering the Store and ensuring underlying services are healthy can resolve black‑screen loading and immediate crash behavior.

Have you checked whether the Microsoft Store Install Service is running, and have you already tried re-registering the Store using PowerShell?

If you’d like, I can walk you through each step one by one. Just let me know what you've already tried from the options above I’m here to help you get the Store working again.

 

Best Regards,

Noel

Answer 2

Hi @Ethan Winters

Thank you for posting your question in the Microsoft Q&A forum.    

Regarding your issue, since your initial scan didn't pick up any surface-level errors, the issue likely lies in the Store's cache or a registered service glitch.   

Here are a few steps you can try:  

1. Reset the Store Cache  

• Press Windows Key + R to open the Run dialog. 
• Type wsreset.exe and press Enter. 
• A blank Command Prompt window will pop up. Do not close it. It might stay there for 30 seconds or a minute. When it’s done, the Store should open automatically. 

2. Re-register the Store via PowerShell 

• Right-click the Start button and select Terminal (Admin) or PowerShell (Admin). 
• Copy and paste the following command and press Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 
• Ignore any red error text that appears (this happens for apps that are already in use); let it finish and then restart your computer. 

3. Check Date, Time, and Region 

• Go to Settings > Time & Language > Date & Time. 
• Ensure Set time automatically and Set time zone automatically are both toggled ON. 
• Click the Sync now button under "Additional settings." 

4. Reinstall the Store  

• Open PowerShell (Admin) again. 
• Run this command to wipe the Store package: Get-AppxPackage WindowsStore | Remove-AppxPackage 
• Then, run this to bring it back: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.       

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 3

If your Microsoft Store is crashing and not working despite attempts to repair or reset it, you can try the following troubleshooting steps:

1. Check Microsoft Store Install Service: Ensure that the Microsoft Store Install Service is running. Press Windows Key + R, type services.msc, and hit Enter. Find the Microsoft Store Install Service, right-click it, and select Restart. If it’s disabled, set it to Automatic.
2. Run Windows Store Apps Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Windows Store Apps troubleshooter.
3. Re-register Microsoft Store: Open PowerShell as an administrator and run the command:

      Get-AppxPackage -allusers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$$($_.InstallLocation)\AppXManifest.xml"}
   

   This command will re-register all the apps including the Microsoft Store.
4. Check for Windows Updates: Make sure your Windows is up to date. Go to Settings > Update & Security > Windows Update, and check for updates.
5. Reset Network Settings: Sometimes network issues can cause problems with the Store. Go to Settings > Network & Internet > Status > Network reset.
6. Create a New User Account: If the issue persists, try creating a new user account to see if the problem is specific to your current account.

If none of these steps resolve the issue, you may need to consider performing a repair installation of Windows or contacting Microsoft support for further assistance.

---

References:

• Microsoft Store not working – unable to download or update any apps
• Microsoft Store Apps fail to start if default registry or file permissions modified