I want to change my password

Question

How can I change my password when I don't remember the password

Answer 1

Hi Sue,

You can reset the password.

Open another browser or a Private Window in a browser (CTRL+SHIFT+N in MS Edge)

Go to https://go.microsoft.com/fwlink/?linkid=2273955 and click Reset password.

Authenticate yourself using a verification code on your Email to change the password.

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

If you want to change your password but don't remember your current password, you can use the self-service password reset (SSPR) feature if it's available for your account. Here are the steps you can follow:

1. Go to the Microsoft 365 login page and select Forgot my password.
2. Enter your email address and follow the prompts to receive a verification code.
3. Once you receive the code, enter it to verify your identity.
4. After verification, you will be prompted to create a new password.

If SSPR is not available or you encounter issues, you may need to contact your administrator for assistance in resetting your password.

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References:

• Frequently asked questions about Microsoft Entra ID
• Can't sign in to my email - Microsoft Q&A