Bookings reverting location to Teams

Question

Bookings reverting location to Teams

Rebecca M. Acred 10

Hello,

I have a bookings set up that I do not want to be via Teams. I turn off the option, save and close. I go back in and the Teams location is turned back on. How do I permanently disable for this particular bookings?

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Rebecca M. Acred 10 Reputation points

2026-02-19T19:26:29.23+00:00

Hi, thank you for all those options. Unfortunately, all those options were already off. I toggled them on and off and saved to try to trigger it but to no avail. I even created a new booking just to make sure it wasn't a random one time glitch but a new booking still has the issue.
Kai-L 11,095 Reputation points Microsoft External Staff Moderator

2026-02-19T22:48:38.7366667+00:00
Dear @Rebecca M. Acred,
Thank you for your update and for taking the time to test those settings thoroughly. At this point, the behavior may be related to a backend synchronization issue or a service-side problem rather than a local setting. I recommend the following next steps:

Clear browser cache or try accessing Bookings in an InPrivate/Incognito window.

Test from a different browser or device to rule out client-side factors.

Confirm whether other users in your organization experience the same behavior.

If the issue persists, please ask your Microsoft 365 Global Admin to open a support request with Microsoft. A support engineer can check backend configurations and service health specific to your tenant. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support For additional assistance, use this link to find the appropriate contact number from your region: Global Customer Service phone numbers - Microsoft Support

Since you’ve already performed thorough troubleshooting, escalating to Microsoft Support would be the most efficient way to investigate this further. I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. Let me know if you need anything else. I wish you all the best.
Kai-L 11,095 Reputation points Microsoft External Staff Moderator

2026-02-20T20:56:57.2933333+00:00

Dear @Rebecca M. Acred,

It has been a while and I am writing to see how things are going with this issue. If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help. Looking forward to hearing from you. Wishing you a great day ahead!
Rebecca M. Acred 10 Reputation points

2026-02-20T21:48:11.3833333+00:00

Hi Kai, thanks for following up, the issue persists so I will escalate if it keeps interfering with scheduling.
Kai-L 11,095 Reputation points Microsoft External Staff Moderator

2026-02-21T16:10:41.4466667+00:00

Dear @Rebecca M. Acred,
Thanks for the update. I’m sorry to hear that the issue is still persisting. If it continues to interfere with your scheduling, escalating the issue sounds like a good next step.

Please feel free to reach out if you need any further assistance or guidance along the way. I’m here to help. Wishing you a great weekend ahead.

1 answer

Your answer

Rebecca M. Acred 10 Reputation points

2026-02-19T19:26:29.23+00:00

Hi, thank you for all those options. Unfortunately, all those options were already off. I toggled them on and off and saved to try to trigger it but to no avail. I even created a new booking just to make sure it wasn't a random one time glitch but a new booking still has the issue.
Kai-L 11,095 Reputation points Microsoft External Staff Moderator

2026-02-19T22:48:38.7366667+00:00

Dear @Rebecca M. Acred,
Thank you for your update and for taking the time to test those settings thoroughly. At this point, the behavior may be related to a backend synchronization issue or a service-side problem rather than a local setting. I recommend the following next steps:

Clear browser cache or try accessing Bookings in an InPrivate/Incognito window.

Test from a different browser or device to rule out client-side factors.

Confirm whether other users in your organization experience the same behavior.

If the issue persists, please ask your Microsoft 365 Global Admin to open a support request with Microsoft. A support engineer can check backend configurations and service health specific to your tenant. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support For additional assistance, use this link to find the appropriate contact number from your region: Global Customer Service phone numbers - Microsoft Support

Since you’ve already performed thorough troubleshooting, escalating to Microsoft Support would be the most efficient way to investigate this further. I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. Let me know if you need anything else. I wish you all the best.
Kai-L 11,095 Reputation points Microsoft External Staff Moderator

2026-02-20T20:56:57.2933333+00:00

Dear @Rebecca M. Acred,

It has been a while and I am writing to see how things are going with this issue. If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help. Looking forward to hearing from you. Wishing you a great day ahead!
Rebecca M. Acred 10 Reputation points

2026-02-20T21:48:11.3833333+00:00

Hi Kai, thanks for following up, the issue persists so I will escalate if it keeps interfering with scheduling.
Kai-L 11,095 Reputation points Microsoft External Staff Moderator

2026-02-21T16:10:41.4466667+00:00

Dear @Rebecca M. Acred,
Thanks for the update. I’m sorry to hear that the issue is still persisting. If it continues to interfere with your scheduling, escalating the issue sounds like a good next step.

Please feel free to reach out if you need any further assistance or guidance along the way. I’m here to help. Wishing you a great weekend ahead.

Answer 1

Dear @Rebecca M. Acred,

Thank you for reaching out to Microsoft Q&A forum.

I understand you're experiencing an unexpected issue with Microsoft Bookings. As a forum moderator, I genuinely wish I could directly access your account and do this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users. Please follow the instructions below and let me know how it goes:

Disable Teams at the Service Level
Log into the Microsoft Bookings web dashboard.
Navigate to the Services tab on the left-hand menu.
Select the specific service that is causing the issue and click Edit service.
Under the Service info tab, locate the toggle for Add online meeting.
Turn this toggle Off and click Save changes at the bottom.
All future bookings for this specific service will respect the "No Teams" rule by default.

2.Check Notification Settings

In the service edit > Notifications section.
Uncheck "Send a meeting invite to the customer in addition to the confirmation email" (this can force a Teams link even if location is off in some cases).

3.Check Outlook/Teams Settings

Bookings pulls from your Outlook calendar defaults sometimes. In Outlook (web or desktop):

Go to Settings (gear) > Calendar > Events and invitations.
Uncheck "Add online meeting to all meetings".
This can stop Teams from auto-adding to Bookings-created events

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. If none of the above solutions work, let me know in the comments for further investigation. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

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Bookings reverting location to Teams

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