trying to add family member to onedrive family account but saying they are already a member of a family group

Question

I have removed my daughter as a family member and invited her by email, but when she tries to complete logging in, it says that she is already a member of a family group. On my laptop she is not there as I deleted her. On family safety app on my phone she is there in my family group, but there is no option to remove her. We are going around in circles!

Answer 1

Hello Clair Wilson, welcome to Microsoft Q&A forum.

The AI answer covers the main troubleshooting steps. One additional thing to check:

Since you mentioned she still shows up in the Family Safety app on your phone but not on your laptop, there's a sync issue between devices. Have your daughter check from her side:

• She should go to account.microsoft.com, sign in with her Microsoft account
• Click "Family" in the menu
• If she sees an old family group listed there, she needs to leave it herself

Also, after you remove her from family.microsoft.com, wait 24-48 hours before trying to re-invite her. Microsoft's systems can take time to fully process the removal across all services.

Answer 2

It sounds like you're encountering issues with the family group settings in Microsoft services. Here are some steps you can try to resolve the situation:

1. Check Family Safety App: Since you mentioned that your daughter still appears in the Family Safety app, ensure that you are logged in with the correct Microsoft account that manages the family group. If she is listed there, try removing her again from that app.
2. Remove from Family Group: If you cannot find an option to remove her, you may need to manage your family group through the web. Go to family.microsoft.com and check if she is listed there. If she is, you should be able to remove her from the family group.
3. Wait for Changes to Propagate: Sometimes, changes in family settings can take a little time to propagate across services. If you've just removed her, wait a few hours and try inviting her again.
4. Check for Multiple Accounts: Ensure that there are no other Microsoft accounts that she might be associated with. If she has multiple accounts, she may need to check those as well.
5. Contact Support: If the issue persists, consider reaching out to Microsoft support for assistance. They can provide specific help regarding family group management.

These steps should help you resolve the issue and successfully add your daughter to the OneDrive family account.