I need a folder deleted from my Hotmail account after an attack

Question

I need a folder deleted from my Hotmail account after an attack

I have removed forwarding and rules, but can't delete a subfolder left by the hacker

Answer 1

Hi. I'm Brian and I'll try to help.

I assume you're using Outlook.com accessed by a web browser, since that's the topic of this forum.

What happens when you try? Do you get an error message? If so, post that message here exactly as it appears on your screen. Have you tried renaming it and then deleting it? Under what folder is it located?

Answer 2

To delete a folder from your Hotmail account after an attack, you can try the following steps:

1. Use Outlook Web: Sign in to your Hotmail account via Outlook on the web. Sometimes, using the web interface can help with folder management issues that occur in the desktop client.
2. Delete the Folder: Navigate to the folder you want to delete, right-click on it, and select the option to delete. If the folder keeps reappearing, it may be due to lingering rules or settings that need to be addressed.
3. Check for Rules and Forwarding: Ensure that there are no remaining rules or forwarding settings that could recreate the folder. You mentioned you have already removed these, but double-checking can help.
4. Sign Out Everywhere: Go to your Microsoft account security settings and use the "Sign out everywhere" option to terminate any active sessions that might be causing issues.
5. Factory Reset Devices: If you suspect that the hacker may still have access through a device, consider performing a factory reset on affected devices.
6. Contact Microsoft Support: If you are unable to delete the folder after these steps, it may be necessary to contact Microsoft Support for further assistance. They can provide guidance specific to your account and situation.

Following these steps should help you manage the folder issue effectively.

---

References:

• I have seen great advice for deleting the idtienphuoc1 Rule but none for stopping it from re-adding itself - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A