Accessing an email account

Question

Email ******@hotmail.com

I have never used this account as when I tried to log on it said my password was incorrect. When I tried

to change my password it wont let me proceed as it asks for 3 previous passwords which I've never had

Answer 1

Hey there! Nice to meet you!

If you do not have any linked verification methods for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to assist you with manual recovery and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

If you are unable to access your Hotmail account because you don't know the password and are being asked for previous passwords you have never set, you can try the following steps:

1. Use the Official Recovery Form: Go to the Microsoft account recovery page at https://account.live.com/acsr. Select "I forgot my password" and follow the prompts to recover your account. You will need to provide as much information as possible to verify your identity.
2. Check Recovery Options: If you have set up any recovery options (like a phone number or alternate email), ensure you have access to them, as Microsoft may send a verification code to those.
3. Contact Microsoft Support: If you are still unable to recover your account, you can contact Microsoft Support for assistance. They can help you with the recovery process.
4. Provide Accurate Information: When filling out the recovery form, include any details you can remember about your account, such as recent emails you sent or folder names.

Unfortunately, if you cannot provide the previous passwords and have no access to recovery methods, it may be challenging to regain access to your account without support from Microsoft.

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References:

• Can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A