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The agent I was speaking with disconnected the call.

Mary Kathleen Dellinger 0 Reputation points
2026-02-19T16:08:28.24+00:00

I would like a call back. I have a complex issue and the agent I was speaking with was not patient or helpful to resolve my issue.

Moved from: Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Henry-N 10,150 Reputation points Microsoft External Staff Moderator
    2026-02-20T08:17:50.71+00:00

    Hi @Mary Kathleen Dellinger, 

    Thank you for posting your question in the Microsoft Q&A forum. 

    I’m really sorry to hear about your recent experience  it’s possible there may have been a connection issue on either side, and I truly appreciate your patience. 

    To better support you, could you please share your ticket number via private message? I’d like to note this with the agent involved so he could check and improve your experience.  
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    Also, please let me know the time that works best for you to be contacted, so we can make sure the right person reaches out at your convenience. 

    Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.    

    I really appreciate your patience, and I’m here to help. Looking forward to your response. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread 

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  2. Q&A Assist
    2026-02-19T16:09:37.11+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you would like to request a callback from Microsoft support, you can follow these steps:

    1. In the search bar, type "Get Help" and open it.
    2. Type "Chat with an agent" and press Enter.
    3. Click the "Contact support" button at the bottom.
    4. Choose the products and services for which you need help.
    5. Follow the on-screen prompts to connect with a live agent again. You can also select the "Call me back" option and complete the information so they can call you.

    This should help you get in touch with a more patient and helpful agent to resolve your complex issue.

    References:

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