Microsoft Family Safety app is not working

Question

Hello,

I’m experiencing an issue with the Microsoft Family Safety app.

I can log in successfully and see my children’s names listed in the app, but I do not see any activity reports, screen time information, app usage, or other details. The app appears mostly blank.

However, when I log in through the Family Safety website, I can see more detailed information. The mobile app does not display the same content that is shown on the website or in the screenshots in the App Store.

I have already tried:

Logging out and back in

Restarting the app

Reinstalling the app

The issue still persists.

Could you please advise if this is a known issue or if there are additional steps I should take?

Thank you for your assistance.

Best regards,

Answer 1

Hello Nora,

Thank you for reaching out in Microsoft Q&A forum.

I understand how frustrating it is to see your children listed in the Microsoft Family Safety mobile app while activity reports and screen time details appear blank, especially when the same information is visible on the Family Safety website.

Based on the scenario you shared, this points to a Family Safety mobile app display/sync problem, where the Family Safety app does not load activity data correctly even though the web dashboard shows it properly.

At this time, the recommended actions are:

• Continue managing and reviewing activity reports through the Family Safety website, as it reflects the correct data.
• Ensure the Family Safety app is fully up to date, as fixes are typically delivered through app updates.
• Submit feedback or logs directly from the Family Safety app (Help & Feedback > Send logs) so the product team can investigate your specific case.

If the app remains blank after updates, contacting Microsoft Support directly

Hope this helps.