i am the owner of STEGI account. i am the only user and admin but but MFA has stopped working

Question

i am the owner of STEGI account. i am the only user and admin but but MFA has stopped working

Edwin Obe 0

i am the owner of STEGI account. i am the only user and admin. the phone that contains the MFA is missing . so i cannot log into the account even though i have the password.

i need help to recover the account as i need it to Polish my Azure Fabric skills

VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-20T18:29:57.61+00:00

Edwin Obe could you please share the requested details in private message.

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Your answer

VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-20T18:29:57.61+00:00

Edwin Obe could you please share the requested details in private message.

Answer 1

VEMULA SRISAI 9,265 Microsoft External Staff Moderator

Edwin Obe I understand your situation since you’re the only user and Global Administrator on the STEGI account and the phone used for MFA is missing, you’re currently locked out even though you have the password.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

VEMULA SRISAI 9,265 Reputation points Microsoft External Staff Moderator

2026-02-27T18:55:37.4766667+00:00

Edwin Obe If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know

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i am the owner of STEGI account. i am the only user and admin but but MFA has stopped working

1 answer

Your answer