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Microsoft Solitaire Collection login not working

Anita 80 Reputation points
2026-02-19T17:18:00.2033333+00:00

I’m having issues with my Microsoft Solitaire Collection on windows 11 as it will not login. I get the error code 0x8015DBFE when I try.

 

I have the Xbox app and I’m logged into that with no issues. I can see my profile fine. I’m also logged into my Microsoft Account for Windows and again I can view my profile and details with no issues.

 

I have all the following services running:

-Xbox Accessory Management Service

-Xbox Live Auth Manager

-Xbox Live Game Save

-Xbox Live Networking Service

 

I have done all my Windows updates and currently at the time of writing this I was completely updated.

 

I have gone into the installed apps, found the Solitaire Collection and done both a repair and reset in the advanced options. I did a repair first, restarted my computer and that didn’t work. So, I did a reset, restarted my computer and that also didn’t work.

 

I went to the Microsoft store to see if there were any updates but could see none. So, I uninstalled the app, restarted my computer and then downloaded the app again. I then restarted my computer and that didn’t work.

 

I also checked for updates to the xbox app but could see none. So, I uninstalled the app, restarted my computer and then downloaded the app again. I then restarted my computer, opened the Xbox app, signed in successfully and then tried the Solitaire collection but that did not work.

 

So, I uninstalled both the Xbox app and Solitaire Collection, restarted my computer, downloaded both, logged into the Xbox app successfully and then opened the Solitaire Collection app and I still could not sign in.

 

Has anyone else had this issue and how did they resolve it? The login error is always 0x8015DBFE.

Windows for home | Other | Apps
Answer accepted by question author
  1. tom brown 85 Reputation points
    2026-02-20T11:14:35.2966667+00:00

    This error message seems to be connected to the age requirements for social spaces created by the Online Safety Act 2023 at least in the UK. Once I confirmed my age using Yoti I was able to login without the error.

    2 people found this answer helpful.
Answer accepted by question author
  1. Rod Styles 75 Reputation points
    2026-02-20T11:27:12.42+00:00

    I had the same problem with 2 computers, a laptop and a desktop. It affected me just today.

    I have been a user for several years and this was the only incident with login.

    I went to the Xbox webpage and I was asked to identify my age to protect XBox and continue to

    use the App.

    I did a verification of my age which was accepted and I now login without any problem.

    BTW I played the daily challenge as a guest and todays challenges were added to my account without needing to play again.

    Hope this helps.

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  1. Hendrix-V 11,780 Reputation points Microsoft External Staff Moderator
    2026-02-20T03:24:08.11+00:00

    Hi Anita,

    Welcome to the Microsoft Q&A forum. Thank you for confirming the additional steps you’ve tried.

    Since the Xbox app signs in successfully and Gaming Services has been reinstalled, this indicates the sign‑in issue is specific to how Microsoft Solitaire Collection connects to Xbox Live and Microsoft Store services.

    To help isolate and move forward, please try these possible checking steps:

    1, Sign out and refresh account access

    • Sign out of the Xbox app.
    • Visit Microsoft Account > Devices and remove this PC.
    • Go to Xbox Account, ensure to check for age verification on your account.
    • Restart the device, then sign back into the Xbox app and open Solitaire.

    2, Disable network filters temporarily

    • Turn off any VPN, proxy, or third‑party firewall software.
    • Restart Windows and test Solitaire again.

    3, Test with a new Windows user profile

    • Go to Settings > Accounts > Other users and create a temporary local user.
    • Sign in to that account, install Microsoft Solitaire Collection, and try signing in.

    If the issue continues after these steps, all local troubleshooting has been completed. The fastest next step is to directly contact Microsoft Support.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Anita 80 Reputation points
    2026-02-19T17:31:28.5933333+00:00

    The only thing I had not tried on the AI answer was number 2 with update Gaming Services:

    I right-clicked on my start button and opened Terminal (Admin) which brings up PowerShell in Admin mode. I used the commands of:

    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

    And then followed by:

    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

    I then restarted my computer and still the same problem with the Solitaire Collection. I'm logged into the Xbox app with no issues and I have tried opening the Solitaire Collection from that app. It opens but still the same issue of not being able to login.

    It has been like this since Monday.

    0 comments
  3. Q&A Assist
    2026-02-19T17:18:45.5233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error code 0x8015DBFE typically indicates a sign-in issue related to Xbox services. Here are some steps you can take to troubleshoot this issue:

    1. Check Xbox Services: Ensure that all necessary Xbox services are running. You mentioned that you have the required services running, which is good.
    2. Update Gaming Services: Make sure your Gaming Services are up to date. You can do this by:
      • Launching PowerShell as an administrator and running the command: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      • Then, in the same PowerShell window, run: start ms-windows-store://pdp/?productid=9MWPM2CQNLHN to reinstall Gaming Services.
    3. Check Xbox App: Ensure that the Xbox App is also up to date. If you haven't done so, switch to the RETAIL sandbox and check for updates in the Microsoft Store.
    4. Sign Out and Back In: Sometimes, signing out of your Microsoft account in the Xbox app and signing back in can resolve issues.
    5. Check for Windows Updates: You mentioned that your Windows is fully updated, but it’s worth checking again to ensure no updates were missed.
    6. Reinstall the App: Since you've already uninstalled and reinstalled both the Xbox app and Solitaire Collection, ensure that you are logged into the Xbox app before launching Solitaire Collection.
    7. Check Xbox Live Status: Occasionally, Xbox services may be down. You can check the Xbox Live status to see if there are any ongoing issues.

    If these steps do not resolve the issue, consider reaching out to Microsoft support or checking community forums for additional assistance.

    References:

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