Azure AD B2C tenant lockout — cannot authenticate or open Azure cases

Question

I am locked out due to an Azure AD B2C identity deadlock. I cannot authenticate to Azure Portal or create support cases (all links redirect to the portal). I need escalation to the Identity/Data Protection team for tenant access recovery. Please advise on next steps; private details can be shared via PM.

Answer 1

If you are locked out of your Azure AD B2C tenant and cannot authenticate or create support cases, you will need to follow specific steps to regain access. Here are the recommended actions:

1. Contact Microsoft Support: Since you cannot access the Azure portal, you should reach out to Microsoft support directly. You can find the support phone numbers for your region at the Microsoft 365 support page. This will allow you to speak with a representative who can assist you with your tenant access recovery.
2. Provide Necessary Information: When you contact support, be prepared to provide details about your situation, including your tenant ID or domain name, and any relevant information that could help them assist you more effectively.
3. Escalation to Identity/Data Protection Team: Clearly state your need for escalation to the Identity/Data Protection team for assistance with tenant access recovery.
4. Follow Up: After your initial contact, make sure to follow up if you do not receive a timely response or resolution to your issue.

These steps should help you in recovering access to your Azure AD B2C tenant.

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References:

• Find help and open a support ticket for Azure Active Directory B2C
• Troubleshoot sign-in issues and account access problems