Account not receiving incoming mail

Question

My email was hacked and I’ve since verified and changed password but my email still not working

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Do you currently have full access to your Outlook account (you can sign in normally and see your inbox and settings)? Please check signing in online at https://account.microsoft.com let me know how it goes.

Also, can you please check if your Outlook (Attachments) storage is full?

If your mailbox is near or over the storage limit, new emails might not arrive in your inbox https://onedrive.live.com/managestorage in the same page, please check your OneDrive storage as it's linked to your Microsoft account and can sometimes affect email services if it's full.

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To be safe, I recommend the following steps:

Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

If your email is still not receiving incoming mail after changing your password, there are several steps you can take to troubleshoot the issue:

1. Check Spam/Junk Folder: Sometimes, legitimate emails can end up in the spam or junk folder. Make sure to check there.
2. Review Mail Rules: Log into your email account and check if there are any rules set up that might be filtering or redirecting incoming emails. Look for any suspicious rules and delete them if necessary.
3. Check Forwarding Settings: Ensure that there are no unknown forwarding addresses set up that could be redirecting your emails elsewhere.
4. Sign Out Everywhere: Go to your account security settings and sign out of all active sessions. This can help prevent any unauthorized access.
5. Monitor Account Activity: Keep an eye on your account for any suspicious activity and change your password again if necessary.
6. Contact Support: If the issue persists, consider reaching out to Microsoft Support for further assistance, as they can provide more specific help related to your account.

Following these steps should help you regain access to your incoming emails.