How do I just open a ticket on azure

Question

How do I just open a ticket on azure

Sunshine Admin 60

I dont see that option, but i really dont want my q&a available to the public

Sandeep G-MSFT 21,131 Reputation points Microsoft Employee Moderator

2026-02-20T11:55:29.11+00:00

@Sunshine Admin

Thank you for reaching out to us on Q&A. As I understand you want to know how you can open a ticket in Azure.

As per your Azure subscription plan you are considered as a part of Priority community support offering. With Priority Community Support, you get high-quality answers to technical Azure-related questions directly on Microsoft Q&A. Azure engineers, Community Experts, and Microsoft Most Valuable Professionals (MVPs) manage this service, allowing knowledgeable professionals to address these inquiries.

In this forum we never encourage PII information on public forums. We make sure that there is no PII information is exposed on public forums. There is a private message feature in Microsoft Q&A platform which helps us to keep the conversation more secured.

Private messages: If you need to provide extra details, a Microsoft engineer can reach out to you privately to collect the necessary information.

No public data sharing: Never share sensitive customer information publicly on Microsoft Q&A. If needed, engineers will guide you to a secure channel for troubleshooting.

Information in private message option is only visible to you and the Microsoft engineers.

For more information you can refer article, https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support

Additionally, if you experience any issues related to Azure billing or subscription management, you may create a free support request through (link) the Azure Portal.

We are happy to assist you with any technical questions here on Q&A. Whenever you post a new thread, you can expect a response within 8 business hours. Please refer (here) to the SLA and subscription benefits documentation for more details.

Let us know if you need more information.

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Sandeep G-MSFT 21,131 Reputation points Microsoft Employee Moderator

2026-02-20T11:55:29.11+00:00

@Sunshine Admin

Thank you for reaching out to us on Q&A. As I understand you want to know how you can open a ticket in Azure.

As per your Azure subscription plan you are considered as a part of Priority community support offering. With Priority Community Support, you get high-quality answers to technical Azure-related questions directly on Microsoft Q&A. Azure engineers, Community Experts, and Microsoft Most Valuable Professionals (MVPs) manage this service, allowing knowledgeable professionals to address these inquiries.

In this forum we never encourage PII information on public forums. We make sure that there is no PII information is exposed on public forums. There is a private message feature in Microsoft Q&A platform which helps us to keep the conversation more secured.

Private messages: If you need to provide extra details, a Microsoft engineer can reach out to you privately to collect the necessary information.

No public data sharing: Never share sensitive customer information publicly on Microsoft Q&A. If needed, engineers will guide you to a secure channel for troubleshooting.

Information in private message option is only visible to you and the Microsoft engineers.

For more information you can refer article, https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support

Additionally, if you experience any issues related to Azure billing or subscription management, you may create a free support request through (link) the Azure Portal.

We are happy to assist you with any technical questions here on Q&A. Whenever you post a new thread, you can expect a response within 8 business hours. Please refer (here) to the SLA and subscription benefits documentation for more details.

Let us know if you need more information.

Answer 1

Hi,

In order to create Technical support request in Azure portal you need to have at least Standard support plan and you need to select Severity B or Severity A on Additional details tab.

If you have Developer support plan or this is Severity C case under Standard plan, you need to post your question here and an External Staff person will create technical support request on your behalf if necessary.

Confidential details can be shared via private message so you don't have to post them publicly.

Priority Community Support (PCS) for Azure technical support

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

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How do I just open a ticket on azure

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