I've got my account stolen i think?

Question

I was doing pizza with my girlfriend but when i came back to pc i saw 2 emails about passcode removed and added on my 2nd micorosoft account and now when i try to log in into it,
It says that it isnt recognised?

Answer 1

Hey there! Nice to meet you!

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received the error that your account is not recognized when signing in.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

It sounds like your Microsoft account may have been compromised. Here are some steps you can take to try to recover your account:

1. Use the Microsoft Account Recovery Form: Go to the official recovery form at https://account.live.com/acsr. Enter your email address and follow the prompts to recover your account.
2. Check for Unauthorized Changes: If you receive emails about changes to your account, such as a passcode being removed or added, it indicates that someone may have accessed your account.
3. Contact Microsoft Support: If you are unable to recover your account using the recovery form, you may need to contact Microsoft Support directly for further assistance. You can find support options at https://support.microsoft.com/contactus.
4. Secure Your Other Accounts: If you suspect your account has been hacked, consider changing passwords for other accounts that may be linked to the same email address or password.
5. Enable Two-Step Verification: Once you regain access, enable two-step verification for added security to help prevent future unauthorized access.

Make sure to act quickly to secure your account and prevent further issues.