My outlook account has been comendered and I want to shut it down.

Question

I have not used my Outlook.com account in years. My AOL account was hacked, and now people are receiving emails from my Outlook account. I don't know the password to the Outlook account. I have gone through the links for help and even had a computer geek from Best Buy try to help me, to no avail. My AOL account does not accept emails if the word "Outlook" or "hacked" appears in an email. The message goes to the Outlook account, and they respond. Please help me.

Answer 1

Hello Agnes Stewart, 

Thank you for posting to Microsoft Q&A. I understand how concerning it is to discover that both your AOL and Outlook accounts may have been compromised at the same time. 

To address your main concern directly: a Microsoft account cannot be closed unless you are able to sign in successfully. For security and privacy reasons, Microsoft support agents are not permitted to manually close or delete an account on a user’s behalf — even if it has been reported as hacked. Account ownership must first be verified through Microsoft’s automated recovery system. 

Regarding your AOL account — if messages containing words like “Outlook” or “hacked” are being blocked or redirected, there is a strong possibility that a malicious mail rule was created. 

Here’s how to quickly check: 

• Sign in to AOL Mail from a web browser. 
• Go to Options → Mail Settings → Filters (or Rules). 
• Delete any rules you don’t recognize, especially those referencing “Outlook,” “hacked,” or forwarding emails elsewhere. 

If you do not know the password to your Outlook account, the Microsoft Account Recovery form is unfortunately the only way to regain access. Please follow the recovery steps outlined earlier in the Q&A thread to begin that process. When filling out the form, provide as much detail as possible — previous passwords, subject lines, contacts, or any information that helps prove ownership. 

If recovery ultimately isn’t successful, your best protective step is to notify your contacts from a secure email account. Let them know your old Outlook address has been compromised, that you no longer have access to it, and that they should block it and ignore any suspicious messages. 

I hope this explanation helps explain what has transpired with that specific account. Please let me know if you need any further assistance! 

Answer 2

To shut down your Outlook account, you will need to regain access to it first. Since you mentioned that you do not know the password, you can follow these steps:

1. Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. You may need to provide any alternate email addresses or phone numbers that you previously set up for recovery.
2. Contact Microsoft Support: If you are unable to recover the account through the automated process, consider reaching out to Microsoft Support directly for assistance. They may have additional tools to help verify your identity and regain access.
3. Secure Your Accounts: Since your AOL account was hacked, it's important to secure that account as well. Inform your contacts about the situation and advise them to be cautious of any emails from your compromised accounts.
4. Delete or Deactivate the Account: Once you regain access to your Outlook account, you can proceed to delete or deactivate it through the account settings.

If you continue to face issues with the recovery process, be persistent in reaching out to Microsoft Support for help.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Hacker set up continuous draft ransomware email - Microsoft Q&A