Certain emails do not come through to my email inbox or junk mail.

Question

Certain emails do not come through to my email inbox or junk mail.

Michele 0

hi I have noticed over the last few months that I am not receiving all of my emails into either the inbox or junk file. I know I should of received the email as I have been on the phone talking to the person sending it. I have to give an alternative email and then it will arrive in that emails inbox, but I never receive it into my hotmail inbox/junk file.

Please help!

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Answer 1

EmilyS726 211.9K Independent Advisor

Hello,

Is the alternative email address you provided also a Microsoft email address, like hotmail.com or outlook.com, or is it from a different email service?

Did you check the deleted box? Check your account's block list?

Michele 0 Reputation points

2026-02-19T19:53:01.04+00:00

It was sent to a gmail address instead. The emails I am missing are in no other file in my Hotmail account and I have nothing on my blocked list
EmilyS726 211.9K Reputation points Independent Advisor

2026-02-19T19:58:46.1333333+00:00
Great. Thank you.

Can you go to Gmail and open that email. Click on the three dots near upper right, click on Show original.

Then look for the section called "Authentication-Results". Can you please copy and paste that section in a comment here? Thanks!!

Below is an example what it can look like (not 100% the same).

Authentication-Results: mx.google.com; dkim=pass header.i=@microsoft.com header.s=s1024-meo header.b=CnKt1PRL; arc=pass (i=1); spf=pass (google.com: domain of microsoft-noreply@microsoft.com designates 2a01:111:f403:c112::7 as permitted sender) smtp.mailfrom=microsoft-noreply@microsoft.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=microsoft.com

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Certain emails do not come through to my email inbox or junk mail.

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