AM pierdut telefonul cu authenticator, și adresa de e-mail care e folosită pentru facturi, nu o mai pot accesa

Question

Am pierdut telefonul pe care aveam instalat Microsoft Authenticator, și nu mai pot să mă autentific, nici pe laptop, și nici pe telefon, și de o săptămână nu mai am acces la acea adresă de e-mail a firmei. Introduc parola pentru adresa de e-mail, cere acel cod de pe authenticator, la care nu am acces.

Answer 1

If you have lost access to your Microsoft Authenticator app and cannot authenticate your email account, there are a few steps you can take to regain access:

1. Recovery Options: Try to use any alternative recovery options available for your email account. This may include using a backup email or phone number if you had set those up previously.
2. Contact Support: If you are unable to recover your account using the available options, you may need to contact Microsoft Support. Explain your situation and request assistance in resetting your authentication methods.
3. Use the Recovery Form: You can also try using the official recovery form for Microsoft accounts. This may require you to provide information about your account to verify your identity.
4. Temporary Account: If you are the only admin and cannot access your account, consider creating a temporary account to submit a support ticket requesting help from the Data Protection team.

These steps can help you regain access to your email account and resolve issues related to the lost authenticator app.

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References:

• Can't sign in to my email - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A