Microsoft 11 recently installed and now printers will print but not scan

Question

Microsoft 11 recently installed and now printers will print but not scan

Answer 1

Hello

What's your printer's brand and model?

Answer 2

If your printers are printing but not scanning after installing Microsoft 11, it may be related to issues with printer drivers or configurations. Here are some steps you can take to troubleshoot the problem:

1. Check Printer Connections: Ensure that your printer is properly connected to your computer and that any necessary drivers are installed.
2. Update Drivers: Make sure that you have the latest drivers for your printer. You can check the manufacturer's website for updates.
3. Smart Card Authentication: If your printer uses smart card authentication, there may be issues that prevent scanning. Refer to the relevant Microsoft support articles for guidance on resolving smart card authentication issues.
4. Known Issues: Check if there are any known issues with the specific version of Windows you are using that might affect scanning functionality. Microsoft often releases updates to address such issues.

If these steps do not resolve the issue, consider reaching out to Microsoft support or your printer manufacturer for further assistance.

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References:

• Troubleshoot known issues for printing