outlook email

Question

need to recall a sent email due to wrong sentence typed

Answer 1

Hi @Lauver, Kimberly,

Welcome to the Microsoft Q&A forum.

I would like to provide you with the following information:

To recall an email in the New Outlook, please follow these steps:

Step 1: Go to the Sent Items folder

Step 2: Right‑click the email that you have sent

Step 3: Select Advanced options > Recall this message

After that, you will receive a Message Recall Report in your inbox. Please select the link in that email to check the recall status, including: successful, in progress, or failed.

You can refer to additional documentation here:How to recall an email in Outlook: Requirements, Limitations & Steps - Microsoft Support

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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Answer 2

To recall a sent email in Outlook, you can follow these steps:

1. Open Outlook and go to your Sent Items folder.
2. Find the email you want to recall and double-click to open it.
3. In the message window, go to the File tab.
4. Click on Info, then select Message Resend and Recall.
5. Choose Recall This Message.
6. You will be given options to either delete unread copies of the message or replace it with a new message. Select your preferred option.
7. Click OK to initiate the recall.

Keep in mind that the recall feature works only if the recipient has not yet read the email and both you and the recipient are using Microsoft Exchange or Outlook. If the recipient has already read the message, the recall will not be successful.

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References:

• Work with Cloud-based Message Recall
• Frequently Asked Questions