my HP COMPUTER WANT LET ME SIGN IN TO MY COMPUTER I'M PUTTING THE CORRECT PIN NUMBER PUT IT DON'T SIGN ME IN IT SAY INCORRECT PIN

Question

OK WHEN I TURN MY COMPUTER ON IT SAYS ENTER YOUR PIN I ENERT MY PIN AND IT DON'T DO NOTHING IM ON MY LAPTOP BUT I NEED TO SIGN IN ON MY HP COMPUTER

Answer 1

Hi! Let me help you with this issue.

I suggest a hard reset. Please follow the steps below.

Turn off the laptop completely

Disconnect the charger

Hold the Power button for 15–20 seconds

Release the button

Plug the charger back in

Turn the laptop ON.

Answer 2

If you are unable to sign in to your HP computer because it says your PIN is incorrect, you can try resetting your PIN. Here are the steps you can follow:

1. Reset PIN from the lock screen:
   • On the sign-in screen, click on Sign-in options.
   • Select the PIN pad icon.
   • Click on I forgot my PIN.
   • Choose an authentication option from the list (like Password, Security key, etc.) and follow the instructions.
2. Reset PIN from Settings (if you can sign in using an alternate method):
   • Sign in to Windows using an alternate credential.
   • Go to Settings > Accounts > Sign-in options.
   • Select PIN (Windows Hello) > I forgot my PIN and follow the instructions.

If you do not have an alternate sign-in method available, you may need to access the recovery options or contact support for further assistance.

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References:

• User experience
• Windows Hello errors during PIN creation
• Windows Hello Enhanced Sign-in Security
• Error after you enter a BitLocker PIN at Windows startup: Too many PIN entry attempts
• Stuck in an infinite loop involving the PIN - Microsoft Q&A