Microsoft Store

Question

The product cannot be installed because some dependencies are missing. Please make sure the following driver is installed: 'THX-THXRTHSA.inf'.

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Moderator: Moved from Sysinternals

Answer 1

The error message indicates that the installation of the product is failing due to a missing driver dependency, specifically the driver associated with 'THX-THXRTHSA.inf'. To resolve this issue, you should ensure that the driver is properly installed on your system.

Typically, you can do this by visiting the manufacturer's website for the device associated with this driver and downloading the latest version. If the driver is not available or if you continue to experience issues, consider checking Device Manager for any errors related to the device, which may provide further insights into the problem.

Additionally, if you are using a version of Windows that does not support certain drivers, such as Windows 10 N editions, you may need to upgrade to a non-N version of Windows to ensure compatibility with Mixed Reality and other features.

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References:

• I'm getting a "The install class is not present or is invalid" error in Device Manager
• Code 28 - CM_PROB_FAILED_INSTALL