I'm not supposed to be billed for my subscription for six more months.

Question

I began this subscription in August and am not supposed to be billed again until August 2026, yet I've been charged in February on my credit card.

Answer 1

Hi,

Can you check if your subscription has not cancelled and remains active until August 2026?

https://account.microsoft.com/services

Please make sure that you are signed in to the account where you purchased your subscription.

Also, please check your billing history if you see any recent purchases with the same details.

https://account.microsoft.com/billing/orders

If you do not see the purchase, and your subscription remains active, this means that you might have an active subscription from your other account. Please check your other account or any family accounts if there is an active subscription and a purchase match the details on your credit card.

If you or your family have the matching purchase from a different account, please cancel and request a refund.

If you do not see this purchase on any other accounts you have known, please go to the article below to use the investigation tool for the unknown charge. This will show you the details, including the subscription, country, and email.

How to find the source of unknown charges

If you do not know who owns the email, please report this to your bank. This might be fraudulent.

If you require additional assistance, please let me know.

Stay Safe!

Answer 2

If you are being billed earlier than expected for your Microsoft 365 subscription, there are a few potential reasons:

1. Changing Billing Frequency: If you changed your billing frequency from monthly to annual, it might have canceled your previous benefit and initiated charges.
2. Cancelling Paid Subscriptions: If you canceled any paid subscriptions, it could affect your billing cycle.
3. Subscription Type: If you are using a Business Standard subscription, it may have different billing terms.

To resolve this issue, you should contact Microsoft 365 Support for clarification and assistance regarding your billing situation.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Manage recurring billing in the Microsoft 365 admin center