account hijacked

Question

I've tried the form and need help. Is there a link to live chat or a phone number

thanks

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Can you share what made you think the accounts were hacked?
2. Does it look like the email address linked to your account was changed?
3. Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Once I have a bit more detail, I can guide you through the next steps.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To get help with your hijacked account, you can use Microsoft Live chat support. Here’s how to access it:

1. Go to outlook.com and sign in.
2. Click on Help in the ribbon, then select Help again.
3. In the sidebar that appears, describe your issue in the box provided.
4. If the suggested solutions do not resolve your issue, scroll down and click "yes" under "still need help."
5. Finally, click on "chat with a supported agent" to connect with a live agent.

Unfortunately, there is no direct phone number provided for support, but using the live chat option is a good way to get assistance.

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References:

• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A