My computer started freezing, and I was left alone with a black background and all my files deleted.

Question

I'm using Windows 11 and the problem mentioned in the title occurred on my computer. I restarted the computer and tried all the solutions suggested by developers and support teams on other forums, but none of them worked for me. I have my own user account in the user section, and it is empty. I am not in a temporary user account either.

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Answer 1

Hi,

If it's a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Did you start having this problem after a Windows update?

Thanks

Answer 2

It sounds like you're experiencing a serious issue with your Windows 11 system where your files have disappeared and the computer is freezing. Here are a few steps you can try to recover your files and stabilize your system:

1. Check for Hidden Files: Sometimes files may not be visible due to settings. Open File Explorer, go to the View menu, and select "Show" > "Hidden items" to see if your files reappear.
2. System Restore: If you have a restore point created before the issue occurred, you can try restoring your system to that point. This can sometimes recover lost files and settings. To do this, search for "Create a restore point" in the Start menu, then select "System Restore" and follow the prompts.
3. Recovery Options: If the above steps do not work, you may need to consider using Windows Recovery options. You can access this by booting your computer and pressing F11 (or the appropriate key for your system) to enter recovery mode. From there, you can try options like "Startup Repair" or "Reset this PC" while choosing to keep your files if possible.
4. Check OneDrive: If you were using OneDrive, log in to your OneDrive account online to see if your files are stored there. Sometimes files can be recovered from the OneDrive recycle bin as well.
5. Third-Party Recovery Tools: If none of the above methods work, you may need to consider using third-party file recovery software. These tools can sometimes recover deleted files, but success can vary.

If you continue to experience freezing and black screens, it may indicate deeper system issues that could require professional assistance.

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References:

• Advanced troubleshooting for Windows freezes