this is the message I get when going onto subscription page to try resubscribe or manage
Game pass help
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 66%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bradley Allen
0
Reputation points
I had game pass essential.
I missed a payment and wouldn't let me change bank details so I had cancelled the subscription and now I cannot get game pass at all. Just keep saying not available no matter which one I try
[Moved from Microsoft Edge | Other | Android]
Windows for home | Other | Gaming
2 answers
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Bradley Allen 0 Reputation points
2026-02-20T19:00:02.6+00:00 -
Gérard Oomens 119.4K Reputation points Volunteer Moderator2026-02-20T00:58:17.4366667+00:00 Try support:
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Bradley Allen 0 Reputation points
2026-02-20T18:58:12.46+00:00 All information get on my subscription page is error message when I try to do anything. It is a child account and have not been emailed to say it has been suspended or anything
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Gérard Oomens 119.4K Reputation points Volunteer Moderator
2026-02-20T19:52:11.3866667+00:00 Contac support? On that page?
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Bradley Allen 0 Reputation points
2026-02-20T19:57:20.1166667+00:00 We are trying, seem to just be going around in circles. They are asking for purchase proof and im like its not even letting me try to purchase 🤦♀️
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Gérard Oomens 119.4K Reputation points Volunteer Moderator
2026-02-20T21:02:24.0166667+00:00 Sorry I have no further suggestion.
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Bradley Allen 0 Reputation points
2026-02-20T21:04:52.86+00:00 We finally got through to someone its been put under investigation
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Gérard Oomens 119.4K Reputation points Volunteer Moderator
2026-02-20T21:40:07.0066667+00:00 Nice to hear. Thank you.
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