How to get a refund?

Question

I have an account i still have access to but need to switch computers due to a broken screen. I have payroll in 2 days and nobody is able to help me to reset my password. How can i refund 365 if I cant use it anymore? waiting 4 days for account access potentially is wildly unacceptable. Do i just do a dispute through paypal or can someone help in a timely manner????!!!!

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Moved from: <Microsoft 365 and Office | Excel | For Business | MacOS>

Answer 1

Hello Amanda Tower,

Thank you for posting your question on Microsoft Q&A forum

Because this is just a Community Forum and we do not have access to your account and this request may require sensitive personal information. It is best to contact Microsoft Support chat for further assistance about your issue.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.

If your account is business type, please contact IT administrator for password reset.