I should have been gotten a workplace discount, but I am not. How can I fix this?

Question

I should have been given a workplace discount, but I did not. How can I get a refund or credit? Also, how do I make sure it does not happen again later this year?

Answer 1

Hi. this page: https://www.microsoft.com/en-gb/workplace-discount-program/employer-resources provides detailed information about HUP Discount and there is Chat Popup.

Answer 2

Hi, Ron Eckert

Welcome to Microsoft Q&A forum.

Thanks for your question. Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. In this situation, it is best recommended to contact Microsoft Support for direct assistance:

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Manage account subscription. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.  

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 3

If you were supposed to receive a workplace discount but did not, the best course of action is to contact Microsoft support for assistance. They can help you with obtaining a refund or credit for the discount you missed. To prevent this issue from occurring again later this year, you should verify your eligibility for the workplace discount with Microsoft support and ensure that your account is set up correctly to reflect this discount.

To contact Microsoft support, visit their support page, sign in to your Microsoft account, and follow the prompts to address billing and discount inquiries.

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References:

• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A
• Microsoft 365