Microsoft store Error

Question

I went to buy a Windows 11 Pro key and when i tried to complete the purchase it gave me an error. So I went to try and purchase it again and while it was processing i received a completed purchase email. Then the second attempt went through as well even though i got the same error again. So now I have 2 keys and only need 1. I need to get a refund for one of them due to the error on the Microsoft store. I know digital sales seem to not be eligible for refunds but this was a technical error on Microsoft's side. What can I do?

Answer 1

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your refund.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Payment updates" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm

You can also try to contact Microsoft Store Customer service phone numbers

https://support.microsoft.com/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0

Answer 2

To address the issue of having received two Windows 11 Pro keys due to a technical error during your purchase, you can try the following steps:

1. Contact Microsoft Support: Since this situation involves a technical error on their side, reaching out to Microsoft Support directly is your best option. They may be able to assist you with the refund process for the extra key.
2. Use the Microsoft Store Help: You can also visit the Microsoft Store's help section online, where you may find options for reporting issues with purchases and requesting refunds.
3. Check Your Email: Look for any specific instructions in the purchase confirmation emails you received. Sometimes, there are links or information regarding refunds or support.

While digital sales typically have strict refund policies, explaining the circumstances of the error may help your case.

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References:

• fraud charges on microsoft account - Microsoft Q&A
• Unable to use troubleshooter for windows activation - Microsoft Q&A
• Reactivate Windows 11 - Microsoft Q&A
• windows 11version 25H2 couldn't install, error 0x80070476 - Microsoft Q&A
• Device I/O error