Hacked account refunded a game

Question

Had my hotmail account hacked and they refunded NBA2K26 and then used the funds to buy Robux and had them delivered to FL. Need Microsoft to make me whole.

Answer 1

If your Hotmail account was hacked and unauthorized transactions occurred, such as a refund for NBA2K26 and the purchase of Robux, you should take immediate action to report this to Microsoft. Here are the steps you can follow:

1. Contact Microsoft Support: Reach out to Microsoft directly through their support channels. Explain the situation, including the unauthorized refund and purchases made with your account. They can assist you in disputing these charges and potentially recovering your funds.
2. Account Recovery: If you haven't already, try to recover your Hotmail account using the Microsoft account recovery process. This may involve verifying your identity and securing your account to prevent further unauthorized access.
3. Monitor Account Activity: After regaining access, check your account for any other unauthorized transactions or changes. Make sure to update your password and enable two-factor authentication for added security.
4. Inform Your Contacts: If your account was compromised, inform your contacts to be cautious of any suspicious messages or requests that may come from your email.
5. Document Everything: Keep a record of all communications with Microsoft and any evidence of the unauthorized transactions, as this may be helpful in resolving the issue.

Taking these steps can help you address the situation and work towards recovering your funds.