Help with Outlook

Question

Email account was hacked. Changed password. Added email account to Outlook. Emails come to Archive or Bulk instead of Inbox.

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Mod moved from: Outlook | Web | Outlook on the web for business | Email

Answer 1

Hello,

When you sign in to Outlook on the web, do you see any rules moving emails to Archive or Junk? Go to Settings, Mail, Rules and remove any rule that redirects messages. Then check Settings, Mail, Junk email and review Blocked senders.

And then review rules and junk settings after securing an account since attackers often add rules to move mail. After removing anything suspicious, send yourself a test email and check if it goes to Inbox. Let me know what you find.