Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 0cb3af09-df4d-4a46-ac48-3305c4

Question

Hey I am trying to access 10000 USD worth of azure credits but I keep getting an error message when I try to login. Can you help me to resolve this if possible?

Answer 1

The error message you're encountering, AADSTS5000225: This tenant has been blocked due to inactivity, indicates that your Azure tenant has been marked as inactive. This can happen if the tenant has not been used for a certain period of time. To resolve this issue, you can follow these steps:

1. Reactivate Your Tenant: If you are the tenant administrator, you can request reactivation within 20 days of the tenant becoming inactive. After 20 days, the tenant will be deleted and cannot be recovered.
2. Contact Microsoft Support: Reach out to Microsoft support for assistance in reactivating your tenant. You can find the global support phone numbers on the Microsoft support website.
3. Upgrade Your Account: If you previously signed up for a free account, you may need to upgrade to a pay-as-you-go account to regain access to your credits. This can be done through the Azure signup page.

Make sure to act quickly to avoid losing access to your credits and tenant.

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References:

• Tenant inaccessible due to inactivity
• Error message: AADSTS5000225: This tenant has been blocked due to inactivity.