I was triple billed for one suscription

Question

I was triple billed for my subscription , One said Microsoft*Store feb.17th, $86.59

another one was Feb.18th for $86.59 Microsoft*Store/Microsoft.comwa

third one, Feb,14th for $86.59 Microsoft*Store/Microsoft.comwa

Please help me since its not easy being on pension.

one payment is for the suscription that I bought BUT the other two I hve no Idea.

James Castillo

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

I'll call my bank

Answer 3

It sounds like you are experiencing duplicate charges for your subscription. This can happen due to issues with your billing profile. To resolve this, you should contact the Microsoft Billing team directly for assistance. Here are the steps you can follow:

1. Log into the Microsoft 365 Admin Center at admin.microsoft.com with your admin credentials. If you do not have admin permissions, you will need to reach out to someone in your organization who does.
2. Click on the green help & support button, usually located at the bottom right of the admin center dashboard.
3. In the support pane, type "I need to update billing information" into the search bar.
4. Select "Contact support" and choose your preferred contact method, time zone, and language.
5. Provide your details and a clear description of your issue to expedite the resolution process. You can also attach files or screenshots if needed.
6. Submit the support ticket.

Since billing adjustments require secure tools that are not accessible in forums, contacting support directly is the best way to address your concerns.

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References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A