How to stop Microsoft Store from billing me $9.99 when I have not purchased anything

Question

I have not purchased any subscriptions from Microsoft Store for several years. There is no official record of any account. However, my debit card has continued to be charged by Microsoft Store, $9.99 monthly. I have tried every avenue possible but I have received no response. Any suggestions? Thank you.

Answer 1

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your refund.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Make sure to sign in your Microsoft Account

Select the product you need help with

Click "Get Home support" then describe your issue

Click "Contact Support" tab above

Reselect the product you need help with.

Select "Billing and Payment updates" then click Confirm

Click "Chat with a support agent in your web browser"

Confirm your email then click Confirm

You can also try to contact Microsoft Store Customer service phone numbers

https://support.microsoft.com/en-us/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0

Answer 2

You can stop that automatic payment by contacting your credit card company or the payment service you use.

Answer 3

To stop Microsoft Store from billing you $9.99 monthly, you should first check if there are any active subscriptions linked to your Microsoft account. Since you mentioned there is no official record of any account, it might be helpful to verify your account details and see if there are any subscriptions you may have overlooked.

Here are some steps you can take:

1. Sign in to your Microsoft Account: Go to the Microsoft account page and sign in with your credentials.
2. Check Services & Subscriptions: Look for any active subscriptions that might be causing the charges.
3. Cancel Subscriptions: If you find any subscriptions that you do not recognize or no longer want, you can cancel them directly from this page.
4. Contact Microsoft Support: If you do not find any subscriptions or if the charges continue, it’s best to contact Microsoft Billing Support for assistance. You can do this by visiting the support page, signing in, and selecting the appropriate options to get help with billing issues.

Make sure to have your payment information and any relevant details ready when you contact support to expedite the process.

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References:

• i have been charged twice - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Request a refund - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• I received an e-mail from 'Microsoft Support - Microsoft Q&A